FAQ
Shipping
How long will it take to get my order?
 

-We aim to despatch your orders no later than 48 hours after purchase (not including weekends and holidays).

UK ORDERS: Once shipped Royal Mail aims to deliver in 1-3 working days from collection. 

INTERNATIONAL ORDERS: Once shipped Royal Mail can take 7-14 working days.

 
Do you ship worldwide?
 
 
What shipping carriers do you use?
 
 
Warranty
What if there's some thing wrong with my jewellery?
 

Our 90 day warranty covers anything we state wont happen to your Tresor jewels.

-Green marks on your fingers? Straight refund.

-Snapped chain? You can have a new one.

-Starting to see tarnishing on your item? We'll replace it.

Just send a photo of the item to our support team at help@shoptresor.co.uk along with your order number and we'll get that processed for you ASAP.

 
Can I make a return?
 
 
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