RETURNS, ORDER CANCELATIONS AND EXCHANGES
I want to cancel my order. Can I do this?
- We do not accept order cancellations once they're placed we can't disrupt processing to cancel one single order.
I’ve changed my mind. Can I return my order?
- Yes! We are happy to accept returns within 14 days of receiving your order (excluding earrings and nose jewellery) Items must be in their original packaging and condition. Any items returned that do not meet these standards will be returned to the customer.
- We offer either an exchange or store credit when an item is returned.
- Send an email to help@ShopTresor.co.uk. Please include your order number in your email. A member of our customer service team will get back to you with return details.
- 14 days from receiving your order.
- Yes in order to return your order to us you (the customer) must cover the shipping cost.
- Of course! Just send us over some photo's of the damage and we'll get back to you ASAP.
- We may ask you to return the damaged items before we offer a replacement or issue a refund.
- No. All sale items are final.
- You can return your item to us and exchange it for another. We are not responsible for shipping costs. When we receive your item we will send you an invoice for us to ship the exchange back to you. Once paid we will send off the exchange.
- We can not accept exchanges on any items that have been sold at discounted price or that have been included in a sale.
- If your order has missing items email us at Help@Shoptresor.co.uk within 48 hours of your orders arrival.